Help Center (F.A.Q.)

Billing/Shipping

Q. What does the charge show as on my bank statement?

A. Our business name.

Q. Can I use American Express?

A. Yes.

Q. How do I know if my order was received?

A. Check your email! :)

Q. Can I get a refund?

A. Of course, but there are some guidelines:

Q. Where do you ship from?

A. Directly from our manufacturers.

Q. How long does it take to process an order?

A. 1-3 business days

Q. Is my debit/credit card information secure?

A. Of course!!

Q. How do I track my shipment?

A. Keep watching your email.

Website Issues

Q. How do I report a broken link?

A. By contacting us!

Q. Why does my screen load forever when trying to checkout?

A. Could be a few reasons, let's take a look:

Refund Policy

Q. My item is damaged/Not what I expected - Can I get a refund?

A. Of course!

Q. What are guidelines for receiving a refund?

A. Original sales receipt & Purchased item

Q. What is the process to receive a refund and how do I begin?

A. Send us an email or call us!

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